1. Introduction
Welcome to ShinleyBeauty.com. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return policy to make the process as smooth as possible. Please review our policy below for detailed information on returns and exchanges.
2. Eligibility for Returns
- Time Frame: You may return most items within [X] days of receiving your order. The exact time frame can vary based on the product type or promotional offers.
- Condition: Items must be in their original condition, unused, and with all original packaging, tags, and labels intact.
- Non-Returnable Items: The following items are non-returnable:
- [List any specific non-returnable items, e.g., opened skincare products, clearance items, etc.]
3. How to Initiate a Return
- Request a Return: To initiate a return, please contact our customer service team at [contact@shinleybeauty.com] with your order number and reason for the return.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return your item(s).
- Shipping Costs: [Specify who bears the shipping costs for returns. Typically, customers are responsible for return shipping, but this can vary based on the situation or if you offer free returns.]
4. Return Shipping
- Packaging: Pack the item(s) securely in the original packaging or a suitable alternative to prevent damage during return shipping.
- Labeling: Include the RA number on the return package. Follow the shipping instructions provided to ensure proper delivery.
- Return Address: Send your return to the following address:
- [Your Return Address]
5. Refunds and Exchanges
- Processing Time: Once we receive your return, please allow [X] business days for processing. Refunds will be issued to the original payment method.
- Refund Amount: Your refund will include the cost of the item(s) returned, minus any shipping costs if applicable.
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
6. Damaged or Incorrect Items
- Report Issues: If you receive a damaged or incorrect item, please contact us within [X] days of receiving the item. Provide your order number and a description of the issue.
- Resolution: We will arrange for a replacement or refund for damaged or incorrect items at no additional cost.
7. Changes to This Return Policy
We may update our Return Policy from time to time. Any changes will be posted on this page, and the updated “Last Updated” date at the top will reflect the latest revision. Continued use of our Site after such changes constitutes acceptance of the new Return Policy.
8. Contact Information
For questions or concerns regarding our Return Policy, please contact us at:
- Email: [contact@shinleybeauty.com]
- Phone: (+1-3055184928)
- Address: 7901 4th St N #21627
- St. Petersburg, FL, 33702, USA
Last Updated: [9/15/2024]